Ordering Policies

Please read carefully before placing an order or contacting us.

*Please Remember*
When you submit an order you are agreeing to be in accordance with our ordering policies.

Our Order Policies: 1. Since an order, once received is processed promptly, once you submit an order, it is final and there can be no changes. 2. When you receive your order, please check it for accuracies & discrepancies immediately and notify us by phone, fax, or e-mail within 3 business days.

Back Orders: We do not back order supplements. Any products you do not see on your order are out of stock, these products will not appear on your invoice nor will your credit card be charged. You must place another order for these items when they become available.

Damaged items: Damaged items received in shipping should be reported to UPS (1-800-742-5877). Please make sure you keep the original packaging until your claim is settled. All packages are insured up to $100.00. If you are purchasing over that amount it is your responsibility to request additional insurance. We are not responsible to replace orders that have been damaged or lost during shipment. You must contact UPS.

Purchasing Wholesale: You MUST be a licensed practitioner to take advantage of our wholesale product line and prices. If you are a practitioner and want to have your patients purchase our products via our website, then you are completely responsible for monitoring their purchases, answering their questions regarding these products and prescribing what product or products they need for their individual health care programs. If you are a new practitioner and do not have an account with us, please call us at 386-663-9062 for specifications on setting up a wholesale account with us.

Payment: All Products must be fully paid for in advance. We do not ship COD.
To Pay by Credit Card: We accept Visa, MasterCard, and Discover.
To Pay by E-Check: To pay by E-Check, you must call for a total first to assure the order will be paid for in full, then you must fax us a copy of the check, and we will process it & ship your order promptly. Please make checks payable to DrDougWellness, LLC.

Price Changes: Prices are subject to change without notice.

Products: Any products not listed on our order form are no longer available or not available for retail sales.

Return Policy: For the protection of our other customers, we do not accept returns. Returns are only accepted when there is a defect in the product or there was a mistake on our end. In this case you will either receive a replacement of the defected product or an in-house credit to be used on a future order. However you must contact us and have pre-authorization first before returning anything. NO Exceptions.
Right of Refusal: We reserve the right to cancel any purchase at anytime from any customer.

Returned Checks: If a check is returned, there will be a $25.00 returned check fee. This information will be kept on file and the Returned checks and fees must be paid in full before any additional orders are filled.

Shipping Method: Products will be shipped UPS Ground, unless otherwise indicated. Products will be shipped Monday-Wednesday only. (No Exceptions) Shipping and Handling charges are based on the weight of your order and will be charged to your Credit Card accordingly. Since our products cannot withstand extreme hot/cold temperatures, we do not guarantee any products shipped by UPS ground to eastern USA locations (we recommend that you use UPS 2nd day air if you're at a western USA location to avoid unnecessary trauma to the products during the 5-day trucking (and bouncing) trip across the USA.